Added: May 12, 2010

From: 5DiamondHospitality

Duration: 1:59

Section 7: Common Types of Theft POS Manipulation Section Goal: Implement standards to eliminate employee theft caused by point of sale manipulation POS manipulation is the use of a point of sale computer system to adjust, change, or reprint receipts. POS manipulation can come in many forms including multiple check prints, check splitting, and over-charging. Servers and bartenders can appear as if they are entering transactions but can be stealing by performing different functions in the POS system. This type of theft can be a common occurrence in bars, where many similar items are ordered and no orders need to be sent to a kitchen. By printing multiple checks of the same or similar item, the bartender can present receipts to multiple customers, but only have one transaction rung up. The opposite can occur with check splitting, where a customer will order a similar item that appears on another customers check, and the bartender will split the check into a presentable form. The bartenders will then keep the excess cash from the other transactions. Internal Controls to prevent POS manipulation 1.Program separate buttons for each alcohol brand (i.e. Jose Cuervo) or even more specifically, each beverage and alcohol type (i.e. Vodka Tonic/Grey Goose). This will limit the bartenders opportunity to represent checks or to check split as the alcohol specifics will now appear on the receipt instead of Vodka. 2.Require your bartenders to start tabs with receipts in front of each guest (if the guest does not pay immediately). Managers can then go around and do random spot checks to ensure that all receipts are correct and current. Tabs can be opened with a hotel guests name or securing the tab with a credit card. 3.Issue POS swipe cards to all food and beverage employees. Do not allow codes to be used to access the POS systems. Fraudulent actions can occur if bartenders or servers get a hold of each others access codes. 4.Implement and utilize a bartender productivity log. After a few weeks, you should begin to see the trends of sales numbers for your bartenders, shifts, and days of the week. If a bartender is stealing, the sales for that night should drop lower than normal. Any discrepancies or major differences from the norm should be investigated. There is software available that will automatically track numbers and generate reports. *Note The bartender productivity log is usually most reliable when implemented when it is certain that there is little to no theft occurring.

Channel: Howto

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